IT Business Analyst | Salesforce | Odgers Berndtson Executive Search   Odgers Berndtson is currently looking for an experienced an IT Business Analyst to join the team.   The Business Analyst will work on multiple concurrent application / system projects within an enterprise scale environment, including a Salesforce Lightning Platform, working with multiple diverse and often competing user groups. Your responsibility will be to ensure the systems are fully functioning and amended as required.   The Business Analyst will undertake the full business analysis life-cycle stakeholder requirement elicitation through to working closely with the Delivery Team. It is customer focused role, for someone with the ability to identify and understand the (internal and/or external) customer's needs and you must be able to communicate well with customers and stakeholders of varying technical abilities. You will require an ability to understand customer requirements and translate them into technical reality.   You thrive on solving problems and are excited at the prospect of working in a key role within a fast-moving environment.   Responsibilities & Objectives Working with the wider IT Team supporting Business Architecture Definition & Analysis Managing the business requirements gathering and traceability processes   Working with business users, completing requirements elicitation & management and translate their URS (user requirements) into FRS (functional spec) documents and Acceptance Criteria Support and complete technical and non-technical user story writing business process mapping user journey mapping facilitating requirements workshops with different stakeholder groups and participating in backlog creation population and refinement activities Work-products may include ‘as-is’ process maps, use cases/user stories, product backlogs and ‘to-be’ design documents, test scripts Create test scripts and perform QA, System Integration and UAT testing Bridge the gap between business users and technical resources (internal and external) Aligning Technological Approaches with Business and Customer Goals, identifying Benefits and Risk Mitigation approaches Essential Minimum three years of experience as a Business Analyst with a focus on technological change Proven full life-cycle business analysis Experience with Gartner Magic Quadrant CRM, SaaS solutions and/or other large enterprise systems Business Process Modelling and analytical skills Experience translating business requirements into functional and technical solutions Good communication skills, both written and verbal, in order to relate technical issues and solutions to non-technical people in a clear and informed manner Stakeholder management: managing multiple and conflicting customer demands, setting expectations Ability to work and interact with business users and other members of a geographically distributed team with all levels of an organisation Able to work under pressure and in environment with changing priorities whilst displaying a positive attitude throughout An analytical and methodical approach to investigating problems and resolving issues Experience of Agile and Waterfall project and development methodology Jira and MS Visio experience Desirable BSC or other BA qualifications Experience using Confluence and other Atlassian tools Salesforce Certified Administrator (ADM 201 or ADX 201C) Experience within the Recruiting, HR or Professional Services Industry UX design and tools experience   Our business operates in a non-hierarchical manner in order to promote a culture that is empowering to work in.  We are professional, organised and focused but never without a sense of humour.  The ideal person will emulate these values and behaviors and in return will find an inspiring work environment where you will have the ability fulfill your appetite for development and professional growth.    Odgers Berndtson is one of the world’s largest Global Executive Search firms. Our reputation for excellence and integrity has been established over 50 years and we are a company driven by our clients, not outside shareholders.   The aim of our organisation is to act as trusted advisors to our clients and candidates and to engage the very best talent for the most influential roles across a wide variety of industries. The service we deliver is creative, insightful and most importantly, in partnership; whilst being a global organisation, we pride ourselves on maintaining personable relationships.   At Odgers Berndtson, you will find a meritocratic, collegiate environment where you can expect to find support, training and career development. In return, we expect your commitment, self-motivation and the ability to drive your own career.   We operate out of a prestigious City of London head office, with regional offices around the UK and 60 offices worldwide, across 30 countries. We have over 250 partners specialising in over 50 sectors and have over 50 years’ experience.  For full details of our organisation please visit www.odgersberndtson.com   Our commitment to Inclusion & Diversity Odgers Berndtson is committed to continually improving the diversity of our workforce through the attraction, retention and development of a diverse range of talented people. We want people to be comfortable bringing their whole self to work and recognise that inclusion brings further opportunities for innovation and creativity. Inclusion & Diversity Council, Allies Programmes and Unlimited Festival Read more about our Gender Pay Gap report at Gender-pay-gap-report-2019   Odgers Berndtson is proud to be a Disability Confident Employer   Whats on offer? A highly competitive base salary is supplemented by a benefits package and bonus 25 days Annual leave + 3 gift days for the Christmas closure + bank holidays Private Medical Insurance with Bupa and cash plan with Simply Health Group Company Pension Season Ticket Loan Give As You Earn Group Income Protection Group Life Assurance Employee Assistance Programme Wellbeing Programmes Volunteering Day Mentoring and Buddy Schemes On-boarding, induction training and ongoing professional development Corporate member discounts and benefits available through Bupa and Simply Health including Gyms Discounts  Corporate Social Responsibility We take Charity seriously – but like to have fun too. Our CSR team are always thinking up new events and activities to get involved in and raise funds for our chosen charity Leonard Cheshire. There is something for everyone; the great Odgers bake-off, the pub quiz, Tough Mudder, the global rowing challenge, yoga on the roof (or Pilates indoors when its chilly) the smoothie bar, or simply getting your nails done with our beautician on a Friday. We are passionate about giving back and in fact won AESC's Commitment to the Community Award 2018 in recognition of excellence in executive search and our commitment to community and charitable causes. Social clubs to suit everyone including Book Club, The Odgers Choir, Running Club, 5-a-side Football, Tennis club and many more. Summer Company day and Christmas Company Party   Applications We welcome applications from all sections of the community, supporting where possible your requirements for reasonable adjustments. Our preferred method of application is online via our Talent Platform at careers-odgersberndtson.icims.com and this can also be accessed via the Odgers Berndtson website careers page.   We are committed to ensuring everyone can access our website and application processes. This includes people with sight loss, hearing, mobility and cognitive impairments. Should you require access to these documents in alternative formats, need to apply in a different format or need any reasonable adjustments made for any interview please contact our Talent Team at [email protected]     If you have any comments and/or suggestions about improving access to our application processes, please don't hesitate to contact us at [email protected]   Eligibility You must be eligible to live and work in the UK